Today more attention is normally directed to making people better speakers or writers, which is the “supply-side” of the communication chain, rather than making them listeners or readers, which is the “receiving-side” of the chain.
Both are equally important to achieving better communication between groups or individuals but the most direct way to improve communication is by learning to listen more effectively.
There are two types of listeners – passive and active. The primary goal of active listening is to understand what is being conveyed for problem solving, while passive listening is to solely hear what is being said just to retain information.
